McIntosh Labs

“They needed someone to hit the ground running, and while I didn’t have any prior experience in audio equipment, I was able to very quickly learn the ins-and-outs of the industry and exceed my job requirements almost immediately.”

 

July 2021 – April 2022

My Role(s): Technical Writer
Additional Task(s): Office Organization, Infrastructure Improvements

Responsibilities:

I worked in the engineering department directly with the engineers. My job was to convey all of the technical information of McIntosh’s high-end audio equipment in the equipment’s included documentation in a way that could be universally understood and do so in a way that didn’t bore the user. To do this, there was a lot I needed to learn. They needed someone to hit the ground running, and while I didn’t have any prior experience in audio equipment, I was able to very quickly learn the ins-and-outs of the industry and exceed my job requirements almost immediately. I wanted to have firsthand knowledge of how everything worked so I could make sure the translated information came across accurately. During this process, I also had to test and troubleshoot the equipment both to get a better step-by-step understanding of its features, as well as make sure everything worked as the engineers described. In addition to the language, I was also responsible for creating many of the diagrams included in the documentation, such as connections and labels.

I also began the endeavor to streamline the documentation process throughout the company. I worked with my supervisor to start implementing a more digitally-focused environment, both for environmental purposes as well as productivity efficiency.

Accomplishments:

– Learned an unfamiliar fast-paced industry and its production processes and took over an active role in enough time to not bottleneck production.
– Improved employer satisfaction with the quality of included documentation.
– Created many highly technical, lengthy, and detailed documents in a technically challenging field, and completed all of them well before the deadline.

Tools Used:

– Microsoft Office Suite (Word, Excel, etc.)
– Adobe Creative Suite (InDesign, Photoshop, Illustrator, etc.)

Samples:

(click product name, scroll down on the McIntosh product page and click “Downloads”)
MA8950 (Owner’s Manual)
MA9500 (Owner’s Manual)
C12000 (Owner’s Manual)
RS150 (Owner’s Manual, Quick Start Connection Guide)
RS250 (Owner’s Manual, Quick Start Connection Guide)
AS901 / AS125 (Owner’s Manual)
MC3500 (Owner’s Manual)

References:

Colleen Anderson-Sexton
Job Title:
Relationship to Me: Direct Supervisor
Phone: (607) 341-1479

 

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