Portfolio Category

Visions Federal Credit Union

Financial Institution My Role(s): IT Technical Writer & Trainer Reception: Using text, videos, and hands-on training, helped over 500 employees quickly learn to use tools and services provided by IT, cutting

McIntosh Labs

A High-End Audio Equipment Company My Role(s): Technical Writer Reception: Increased customer and company satisfaction with documentation, reduced product documentation length by up to 40% while retaining usability, set standard